Property Maintenance
Reasonable maintenance requests are always dealt with as soon as possible.
We know carrying out repairs quickly and efficiently are important to our tenants and Landlords. Our On Line Reporting software not only helps speed up repair times, but is an essential date and time stamped record of notifications to help us continue to maintain our high quality service.
Our target repair times are:
- Potentially dangerous emergency faults within 24 hours.
- Urgent repairs - essential to basic living standards or which could cause further damage if ignored - within seven days.
- All other requests within 30 days.
If your request is for a general improvement – such as the supply or removal of furniture – the landlord will need to agree. But we always try to be fair to both parties when negotiating improvements.
Useful numbers
| United Utilities (water company) | 0800 056 7693 |
| Manchester Council Tax | 0161 234 5002 |
| Stockport Council Tax | 0161 217 6014 |
| Gas Emergency Service | 0800 111 999 |
| Meter Point Reference Line (to find your gas supplier) | 0870 6081 524 |
| Electricity NW (to find your electricity supplier) | 0870 751 0093 |
| Manchester Refuse Dept | 0161 954 9000 |
| Montrose Properties Maintenance Direct | 0161 445 7373 maintenance@montroseproperties.co.uk |
| Out Of Hours (Please leave message speaking clearly and you will be called back) | 07490 999 247 |
